No. Every time you want to order a video/photo product, you provide an email, and an eight-character password is automatically sent to your email (The first four digits of the password are your project number). Then, using the email and the password, you log in to your dashboard created specifically for this project. All communication with us takes place within the dashboard.

Yes. We can work on several projects for you at the same time. Note: The same browser software may not allow you to be simultaneously logged in to multiple projects on the same computer. So, to log in to another project of yours, please log out of the currently opened one ("Logout" tab in the dashboard). Alternatively, you can log in to another project using a different web browser.

Besides the video/photo material for the project, you need to provide your email to open the project. You need a major credit card for payment. Please refer to our Privacy Policy for details on how we handle personal data.

Our platform provides you with the following features: ● Under the "Home" tab, you may conveniently upload your video materials and project brief. ● Utilize the "Conversation" tab to communicate with our team regarding your project. ● The "Payment" tab allows for seamless and secure payment processing. ● Once your video is completed, you may download it via the "Downloads" tab.

You can drag and drop any files that might be used in your video: videos, photos, music, audio, images, or text. For simplicity, you can upload a zip file of many files or directories. Files are uploaded directly to our website.

Only in the case of 2D/3D graphics. For example, a 2D/3D graphics video in 4K may cost about 30% more than in FullHD.

Yes, you can upload your photos and receive a beautiful slideshow video! It can be just a slideshow or a slideshow with some videos.

In ArtVid Shop, the class of the video you get is always directly correlated with the price. One of our objectives is to ensure that our customers receive the level of complexity and quality of the video they pay for. Thus, knowing the approximate monetary value of your video will help us allocate the appropriate resources to produce the right product.

Yes. Your data is private and not shared with anyone besides the team members working directly on your project. After the project is done and you are satisfied with the product, the project is entirely removed after about two weeks.

Yes, you can ask any questions at any time, and we will respond within several hours, but likely even sooner.

Yes. Our large team of professional editors has people specializing in different video types. They will be happy to answer any of your questions and even guide you, if necessary, through the entire process.

No. We do not know the exact amount yet at that point. An approximate estimation can be made by referring to the pricing section on our website. But once you upload the video material and the brief, we will provide you with the exact cost.

You will receive a quote from the team within 24 hours. We will review your uploaded material and the brief and provide the amount to you.

It is 2-4 days on average. If you need it sooner, please let us know. We will accommodate your request to the best of our ability. Additional costs may apply, depending on the aggressiveness of the speedup.

Yes. Usually, you will receive several drafts with intermediate results. Upon receipt, we encourage you to review them and provide constructive feedback. Based on your input, we will proceed with necessary corrections and enhancements to ensure that the final product meets your requirements and expectations.

If you want to change something in your video, we will do any reasonable number of fixing iterations to ensure you have the product you want.

After you download your final video, you can always tell us to wait while you still think, and we will keep the video for you for some time. If you do not contact us, we will assume that everything is good, and in 21 days, your project will be closed but not removed yet (you will receive a notification email). After that, the project will be removed entirely in 3 days, during which it is still possible to reopen it. Please understand that our space is limited, and we can only afford to keep finished projects for so long.

You have 7 days if no communication occurs within the dashboard. We kindly request your understanding that our resources are finite, and inactive projects cannot be kept indefinitely. You can always open another project when you are ready to proceed.

If we do not hear from you, you have 4 weeks to do that, after which your project will be closed (you will get a notification email). After that, the project will be entirely removed in 3 days, during which it is still possible for you to download your video. Please understand that our space is limited, and we can only afford to keep finished projects for so long.

ArtVid Shop accepts any major credit card.

Please refer to our Pricing Policy in the homepage pricing section for the description of our refund policy.

Your video will never be used without your prior authorization. We might request to show your video in our portfolio, yet we won't ever show it without your consent.

No. ArtVid Shop will not put our logo or watermark on your video.

Everybody in the World has different political opinions. Likewise, our editors may have different political preferences. Some political views may be appropriate for one individual but not for another. We do not want our editors to take on responsibilities that are contrary to their ideals. ArtVid Shop believes it will affect the quality of the work, among many other reasons. ArtVid Shop will, however, produce videos to support public activities that are commonly regarded as moral and unquestionably for the common good.